Cancellation Policy
At ArtEasts, we understand that you may occasionally need to cancel an order. To ensure a smooth and transparent experience, we have outlined our cancellation terms below. Every order undergoes prompt processing and packaging to ensure timely delivery, so cancellations are subject to certain conditions.
1) Eligibility for Cancellation
You can request to cancel your order before it has been dispatched from our warehouse. Once the order moves to the "Shipped" or "Out for Delivery" status, it becomes ineligible for cancellation.
- Cancellations must be made through your ArtEasts account before dispatch.
- No cancellation will be accepted once a tracking ID has been generated.
- Custom or commissioned artworks cannot be cancelled once confirmed.
2) How to Cancel an Order
- Log in to your account at www.arteasts.com.
- Navigate to the My Orders section.
- Locate the order you wish to cancel and click the “Cancel Order” button.
Once your cancellation is approved, a confirmation will be sent to your registered email address.
- If payment was made online, a full refund will be processed within 48 hours of approval.
- Refunds will be credited to the original payment method (e.g., card, UPI, or bank account).
- Depending on your payment provider, it may take an additional 5–7 business days for the amount to reflect in your account.
3) Important Notes
- Orders already shipped or delivered cannot be cancelled.
- Custom-made or commissioned artworks are non-cancellable once production begins.
- If the order is cancelled successfully, the full amount will be refunded—no deductions apply.
- ArtEasts reserves the right to cancel an order in exceptional cases such as product unavailability, pricing errors, or failed payment verification.
